Terms & Conditions

Terms and Conditions

Hayden and Cassie Limited T/A The Dog Squad is based in New Zealand
email: hello@thedogsquad.org.nzi

Availability and supply

All orders are subject to the availability. If for any reason an item is not available, we will endeavour to notify the non-availability on our online shop.

If we are out of stock you will be contacted by phone or email with our expected delivery time giving the option to proceed or cancel the order for a full refund.

Hayden and Cassie Limited T/A The Dog Squad can sell internationally with no export restrictions on goods, but currently our website is not setup to allow for any deliveries/exports outside of New Zealand. Please contact us directly by email if you are needing this service and you will be provided with all the necessary information.


We offer a range of items for fundraising purposes only. All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

Charges over and above the total cost of the purchased goods are freight. No other charges will be applied.

The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary when in your online shopping basket.

On clicking on the checkout button the customer will be transferred to a secure website for payment by Visa or MasterCard, which will complete the purchase process. The customer will receive an email detailing the purchase and payment information.

Delivery & Delivery Charges

Prices for all items stated on our website are exclusive of any applicable delivery charges.

Standard delivery is 1-5 working days from receipt of order, depending on your location.


Any item that is returned to The Dog Squad, that Hayden and Cassie Limited T/A The Dog Squad deem in good order, are refunded in full minus all freight charges, sending and returning. Goods that are returned because of an error on the part of Hayden and Cassie Limited T/A The Dog Squad are refunded in full including freight charges, sending and returning.

Unfortunately we do not offer refunds or credit notes on change of mind purchases.

All items are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty (please include a copy of your postage receipt).

For returns, please use tracked postage as The Dog Squad will not be held liable for goods lost in transit.

Please fill in a Returns & Exchange Form and include with the item you are returning/exchanging, also include the receipt of purchase. See address for returns above.

Cancellation Policy

Once orders have been confirmed we cannot cancel the sale. Please choose wisely before completing the sale.

Payment options

We accept the following credit cards:
Visa and MasterCard

Hayden and Cassie Limited T/A The Dog Squad does not have access to any banking or Visa/Mastercard details entered via the secure payment part of our website.

Hayden and Cassie Limited T/A The Dog Squad has a policy of not retaining any banking information obtained from any customers.

Hayden and Cassie Limited T/A The Dog Squad will not on-sell any information that may be obtained from details entered on this web site.

Credit Card Security

All payments are processed via Stripe's secure payments system to ensure high levels of payment security and are subject to Stripe's terms and conditions.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at thedogsquad.org.nz

Should you have any further questions regarding Hayden and Cassie Limited T/A The Dog Squad website policies please feel free to contact us at hello@thedogsquad.org.nz


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